Unified messaging brings web chat, WhatsApp, SMS and email into a single inbox with the same assistant answering across all of them, so an enquiry is handled the same way whichever channel it arrived on and nothing sits unread in an app nobody opens.
LAST REVIEWED 27 AUGUST 2026 · BIZZLE
Every channel you add is another place an enquiry can go unanswered. A WhatsApp message read on a phone at a job site and then forgotten is exactly as lost as a missed call.
Bringing them together is not about tidiness. It is that one queue gets cleared and five do not.
A customer who rang last month and messages this month is the same customer. The conversation, the job, the invoice and the call transcript sit together, so nobody asks them to explain from the beginning.
That history is also what makes the CRM build itself rather than being a database somebody is supposed to maintain.
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COMMON QUESTIONS
Yes, and it connects to Bizzle so messages arrive in the same inbox. Your existing number and history stay yours.
Within limits you set. Many businesses let it answer routine questions and book appointments, and hand anything about price or complaints to a person.
One script on the page. It answers using what it knows about your services, hours and availability rather than a generic script.
Yes. Logins are unlimited and cost nothing extra, so whoever is free picks up the next message, and everyone sees the same history rather than a screenshot forwarded from someone's phone.
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